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1. Where are you based? Where do you ship from?
Our company is based in Hongkong. All orders ship directly from our Warehourse in China.

2. How do I check the status of my order?
Upon order completion, you will receive an email confirming your order. You will also receive a shipment confirmation and tracking number via email once your package has been prepared for shipment.

3. What if I entered the wrong shipping address?
If you entered the wrong information for your order, please contact us as soon as possible. We'll do our best to change it for you, but we can't guarantee anything in this case as our orders are processed and shipped very quickly after purchase.

4. Is the Lashes Lift Kit safe to use?
Yes, our premium high quality formula is safe and effective.

5. How often should I use the Lashes Lift Kit?
We recommend using The Lashes Lifting Kit once or twice every few weeks. Some people may use it more often but that's okay!