FAQs

HOW CAN I CONTACT YOU?

We have Live Chat on the website, or email sales@vendhaute.com.

WHAT SIZE SHOULD I ORDER?

Head to our Live Chat or email sales@vendhaute.com, so we can help you personally find your best fit! We have also created a sizing guide, which can be seen here.

WHAT MODE OF TRANSPORT DO YOU USE?

More expensive goods, we will use FEDEX or DHL, relatively low prices items we will use epacket, or China Post.

WHAT PAYMENT METHODS DOES VENDHAUTE ACCEPT?

Currently we accept Paypal only. If you would like to arrange payment via another method, we are happy to try and assist your request!

IS IT SAFE TO PURCHASE ONLINE FROM VENDHAUTE?

Absolutely! VENDHAUTE uses GeoTrust Secure Socket Layering (SSL), an encryption technology that ensures safe Internet transmission of your personal information. We do not store any credit card details nor do we share your personal information with any third party.

However, if you are still concerned with placing your order, please contact orders@vendhaute.com and we will contact you regarding an alternative method to place your order!

WHAT'S THE TRANSIT TIME?

General FEDEX or DHL transport time within 4-6 days, epacket transport time in 10-15 days, China Post time is generally 15-20 days, or even longer, so try to choose fast delivery, because cheap logistics lost without compensation.

There may be the occasional delay due to Customs Clearance processes which are out of our control.

HOW CAN I TRACK MY ORDER?

When your order is shipped, we send you an email containing a tracking number. If you did not receive this email, please email sales@vendhaute.com.

WHAT IS A PRE-ORDER ITEM? CAN I CANCEL MY PRE-ORDER?

A Pre-order item is one that you order before we have it in our inventory.  You may cancel up until the time your order has been processed.  To cancel, you may e-mail us at orders@vendhaute.com.

You will be liable for all import duties, customs and taxes. These will be due at the point of, or after delivery.

Please be aware that VENDHAUTE does not have any control for any duties, customs and taxes levied by the country your order is being shipped to. We cannot advise you what the cost will be as these charges can vary according to country.  

Since these fees are not computed nor applied to orders by Vendhaute, please contact your local customs office to find out more information if you are unsure of the charges.

HOW DO I REQUEST A RETURN?

Requesting a return has never been this easy! We offer 30-days hassle-free return for your order!

To initiate a return, simply email us at orders@vendhaute.com using the e-mail address used to place the order.

(Please note that we are unable to refund initial shipping charges for goods returned, other than for faulty items. We are also unable to refund return postage costs.)

Once the items have been received, you will receive your refund (item price excluding original shipping cost).

VENDHAUTE cannot be held liable for the loss of goods being returned. We recommend using a registered post service to return goods, and keeping a record of the tracking details.
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