Our mission is to provide you with the best shipping options, no matter where you live. Every day we respond to hundreds of customers around the world to guarantee that we offer the highest level of quality of service at all times.
The delivery time period is split into two separate parts:
Processing Time: Order validation, quality control, and packaging. All orders are sent to our fulfillment centers for dispatch within 24 hours after the order is placed. Your order is shipped after this time. You will receive a confirmation email with the tracking link once your order ships. Please allow up to 48 hours for your tracking information to become available after receiving your shipping confirmation. We cannot be held accountable for any delays caused by the carrier.
Shipping time: This refers to the time it takes for things to be delivered from our store to the destination. U.S. orders are shipped via e-packet, which is a U.S. Postal Service Product. Items usually take between 7 to 14 days to arrive at the destination after processing and leaving the warehouse but may take longer from time to time. International delivery usually takes about 15 to 30 business days.
Orders may take longer due to a delay with the courier service or a customs hold. If your order hasn’t arrived in the estimated delivery times, please contact our support team at email@example.com.
Please note that if inaccurate or incomplete addresses are provided, or if there are unverified details with your order, it may delay processing by an additional 1-2 business days. We encourage all customers to thoroughly review their shipping and billing information prior to checking out to ensure any possible delays are avoided.
Your package may or may not require a signature. Most packages are delivered to the mailbox or front door of the address provided, however, it is up to the delivery courier to decide if the package is safe being left in the open. If they deem it unsafe, they will hold the package at a local post office or re-schedule another delivery. Our best recommendation is to input a shipping address where you know you or someone else will be available to accept the package (a work address or a friend's address).
CANCEL/CHANGE AN ORDER
It is the responsibility of the buyer to make sure that she or he enters their shipping address correctly. We do our best to speed up processing and shipping times, hence there is a very small time gap to cancel or change your order or to change the address of your order. If you decide to change your shipping address, please email us at firstname.lastname@example.org as soon as you place your order. We will do our best to make the change, however, we cannot guarantee that we will be able to do so, as there are varying time limits in which we are able to do so.
If it's too late to make changes on your order, the only thing we can do is wait to see if the package gets returned back to us. If it does get returned back to our warehouse, we can then ship it to the correct address or provide you with a full refund.
TAX & DUTY FEES
International customers are responsible to pay any applicable inbound duties, taxes, and any other fees which your local Customs authority deems appropriate. These fees are paid to your local carrier or government and are not collected by Vendhaute, and thus cannot be refunded.
We ship international packages DDU (duties and taxes unpaid), meaning that these fees are not included in the price of the goods you purchase from our website. All applicable fees must be paid by the recipient in order to receive the parcel. As we are unable to advise the amount of what these fees might be, we recommend contacting your country's customs office or tax agent for respective charges and rates on a package coming outside of your country.
By placing an order at Vendhaute.com, you are responsible for the cost of return shipping back to us. Please read our returns policy for more information on how to return your order.